Rental Returns

Postal:

When returning your garment, please drop it to your nearest NZ Post shop, it must be handed over the counter to be scanned. All garments worn over the weekend must be posted back before 5pm. Please contact me before you book your rental if this is going to be a problem, and you need to return it at a later time. If you book a rental during a week day (Monday – Thursday) please post it back the next day before 5pm. 

If you do not post the dress back in the required time frame a $15 late fee per day will be issued until it’s posted back and if it affects the next rental you are liable to cover the rental price. 

If you lose the return bag we provide, please send it back to the following address using overnight shipping:

Name: Sarah Trott 

Address: 1 Orsino Place, Stratford 4332

Phone: 0276938060

Email: sarahsrentalsnz@gmail.com

Please send us the tracking after you post it. 

Drop-Offs:

Please drop off the garment to the address we provide you. Outside the door there will be a clear plastic container, pop the garment in that. 

All garments worn over the weekend must be dropped back Monday by the end of the day. Week day rentals (Monday-Thursday) must be dropped back the next day after your event. If you are unable to drop back the garment in the required time frame a $15 late fee per day will be issued until it is dropped back and if it affects the next rental you are liable to cover the rental price. 

Cleaning/Damage

All Rentals are NOT to be washed, once they are returned they are washed by me. If I am unable to remove any marks/stains, and it requires further dry cleaning, you will be liable for this cost. If permanent damage occurs while in your possession that is unrepairable or stains do not come out, then you are liable to pay the cost of the repair to the rental or the full retail price of what the rental was purchased for. If the rental is booked for future dates, and it is to be cancelled because of the damage, you are liable to pay these future booking rental costs, as this is a loss to our business.